Product Warranty

Product Warranty

No worries

All Klever products are covered by the following warranty:

  • 3 year warranty for electronic parts (motor, controller, sensors, display set, cable)
  • 5 year warranty for frame
  • 2 years warranty for battery under the following conditions:

    • not more than 700 loading cycles
    • the battery has been recharged at least every 3 months (to prevent from becoming over-discharged (="dead"). See under FAQ how to lengthing the battery life)
    • replacement only when the capacity is below 60% measured at the temperature of 25 degrees Celsius
    • 3 years warranty possible when you have registered your bike on the Klever-mobility website within 1 month after purchase date, when you have not more than 500 loading cycles after 3 yrs, when the battery has been recharged at least every 3 months, and when the capacity is below 50% measured at the temperature of 25 degrees Celsius
  • 2 year warranty for bicycle parts

Extend battery warrenty

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To extend the guarantee of your battery from 2 to 3 years, please fill out the following form:
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1. Any repairs are to be carried out by Klever Mobility or by an authorized dealer of Klever Mobility products
2. Klever Mobility is not liable for any repair costs levied by non-authorised dealers.
3. The exchanging or repairing of parts within the guarantee window will not result in an extension or renewal of the existing guarantee.
4. Each battery is subject to a natural ageing process. Klever Mobility guarantees that the battery can be charged 700 times within the 2 year warranty period, after which 60% of the original capacity will remain.
5. After registering, 1 year will be added to the existing warranty period. Within 3 years, Klever Mobility guarantees that the battery can be charged 500 times, after which 50% of the original capacity will remain.
6. The warranty period will commence at the time of purchase.
7.Klever Mobility must be informed immediately of any claims regarding this guarantee.